Automated Document
Batch Processing

Optimising document processing to automate manual tasks for Maidstone Borough Council using AWS AI services such as Amazon Textract.

Maidstone Borough Council are a public sector authority, responsible for multiple core services for the residents of Maidstone, UK. They look after benefit schemes, recycling functions, council tax management and more for over 170,000 residents.

Client: Maidstone Borough Council
Industry: Public Sector
Services: AI & Machine Learning

Opportunity

MBC required a solution that would enable and empower the processing, scanning, importing and overall data management whilst reducing the strain on their internal human resources.

As they service such a large volume of people across varied public services, the number of digital forms received was vast and therefore they needed a way to automate the lengthy process of document ingestion.

Time Consuming Tasks

Tasks including image rotation, data collection and PDF merging were all performed by the team at MBC.

Non-compliance

Non-compliant image attachments sent with most applications needed to be altered in order to ensure successful processing.

Human Error

An MBC team member would be responsible for handling and successful filing, often leading to human errors and cost inefficiencies.

Tasks including image rotation, data collection and PDF merging were all performed by the team at MBC.

Non-compliant image attachments sent with most applications needed to be altered in order to ensure successful processing.

An MBC team member would be responsible for handling and successful filing, often leading to human errors and cost inefficiencies.

Solution

A decade old, unoptimised practice turned into a fluid, automated and AWS based system of machine learned efficiency. Taking the weight and workload off staff who were inundated with various form types and manual tasking.

“As a company, Firemind were great to work with, helping us to explore the issue and tailor a solution in a way that could be deployed quickly and at minimal cost to the council.”

Stephen McGinnes Director of Mid Kent Services

Outcome

This increase in speed and the benefits of automated processing had a direct effect on the thousands of residents in the borough of Maidstone. Enhancing their experience when communicating with the council and waiting for decisions to be made on their own housing, benefits and tax requirements.

Our system had a fast deployment with simplified access needed to their AWS account, Anite account and PDF form configuration settings. With this access we were able to build and test the document digestion system before deploying to be in use.

Since it’s deployment, Maidstone Borough Council have saved thousands in manual tasking costs, dramatically reduced the human error ratio and can now provide a more seamless, intuitive and reliable workflow for their public base.

AWS

Being AWS Partners, we leverage AWS services for everything from hosting your cloud environment to storing, computing and transforming your data.

Amazon Comprehend
Amazon Textract
Amazon Translate

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